Shipping policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
International Shipping
We offer international shipping to the following countries:
| Afghanistan | Georgia | Pakistan |
| Albania | Germany | Palau |
| Algeria | Ghana | Palestine Authority |
| American Samoa | Gibraltar | Panama |
| Andorra | Greece | Papua New Guinea |
| Angola | Greenland | Paraguay |
| Anguilla | Grenada | Peru |
| Antigua | Guadeloupe | Philippines |
| Argentina | Guam | Poland |
| Armenia | Guatemala | Portugal |
| Aruba | Guinea | Puerto Rico |
| Australia | Guinea Bissau† | Qatar |
| Austria | Guyana | Réunion Island |
| Azerbaijan | Haiti | Romania |
| Bahamas | Honduras | Russia |
| Bahrain | Hong Kong SAR, China | Rwanda |
| Bangladesh | Hungary | Saba |
| Barbados | Iceland | Saipan |
| Barbuda | India | Samoa |
| Belarus | Indonesia | San Marino |
| Belgium | Iraq | Saudi Arabia |
| Belize | Ireland, Northern (U.K.) | Scotland (U.K.) |
| Benin | Ireland, Republic Of | Senegal |
| Bermuda | Israel | Serbia |
| Bhutan | Italy | Seychelles |
| Bolivia | Ivory Coast | Sierra Leone |
| Bonaire | Jamaica | Singapore† |
| Bosnia and Herzegovina | Japan | Slovak Republic |
| Botswana | Jordan | Slovenia |
| Brazil | Kazakhstan | South Africa |
| British Virgin Islands | Kenya | South Korea |
| Brunei | Kuwait | Spain |
| Bulgaria | Kyrgyzstan | Sri Lanka |
| Burkina Faso | Laos | St. Barthélemy |
| Burundi | Latvia | St. Croix |
| Cambodia | Lebanon | St. Eustatius |
| Cameroon | Lesotho | St. John |
| Cape Verde | Liberia | St. Kitts & Nevis |
| Cayman Islands | Libya | St. Lucia |
| Central African Republic† | Liechtenstein | St. Martin / St. Maarten |
| Chad | Lithuania | St. Thomas |
| Channel Islands (U.K.) | Luxembourg | St. Vincent |
| Chile | Macau SAR, China | Suriname |
| China | Macedonia | Swaziland |
| Colombia | Madagascar | Sweden |
| Congo, Democratic Republic Of | Malawi | Switzerland |
| Congo, Republic Of | Malaysia | Syria† |
| Cook Islands | Maldives, Republic Of | Taiwan, China |
| Costa Rica | Mali | Tanzania |
| Croatia | Malta | Thailand |
| Curaçao | Marshall Islands | Togo |
| Cyprus | Martinique | Tonga |
| Czech Republic | Mauritania | Trinidad & Tobago |
| Denmark | Mauritius | Tunisia |
| Djibouti | Mexico | Turkey |
| Dominica | Micronesia | Turkmenistan† |
| Dominican Republic | Moldova | Turks & Caicos Islands |
| East Timor | Monaco | U.S. Virgin Islands |
| Ecuador | Mongolia | Uganda |
| Egypt | Montenegro | Ukraine |
| El Salvador | Montserrat | United Arab Emirates |
| England (U.K.) | Morocco | United Kingdom |
| Equatorial Guinea† | Mozambique | Uruguay |
| Eritrea | Namibia | Uzbekistan |
| Estonia | Nepal | Vanuatu |
| Ethiopia | Netherlands (Holland) | Vatican City |
| Faroe Islands | New Caledonia | Venezuela† |
| Fiji | New Zealand | Vietnam |
| Finland | Nicaragua | Wales (U.K.) |
| France | Niger | Wallis & Futuna |
| French Guiana | Nigeria | Yemen, Republic Of† |
| French Polynesia | Norway | Zambia |
| Gabon | Oman | Zimbabwe |
| Gambia |
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Arsenio S.R.L. is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at arsen@arsenio.com with your name and order number, and we will look into it for you.
